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Differences + Tension

  Defining Conflict “One of my colleagues (Dave Dyck) likes to say that conflict is ‘differences plus tension’. (I like to say it now, too.) Think about this. If we accept this basic idea, how might that change things?” Communication & … Continued

Big Ears, Big Heart

      The biggest communication problem is that we do not listen to understand. We listen to reply.                                            … Continued

FAQ: A Primer in Conflict Resolution

What is conflict? Conflict = differences + tension.  In my 20 years of work and study in the field, this is the simplest and most useful definition of conflict I have come across.  This definition suggests that any time you … Continued