Blog

On Cognitive Dissonance

Cognitive dissonance.   That word has come up a lot over the past year in different contexts and I thought I should spend some time reflecting on it.   Leon Festinger, an American social psychologist, proposed that, as human beings, … Continued

Big Ears, Big Heart

      The biggest communication problem is that we do not listen to understand. We listen to reply.                                            … Continued

Let Them Fight

13 years ago, I took my second son, then a newborn, to the office to meet my coworkers.  I will never forget how ecstatic one of my colleagues was at the news we had two little boys.   Boys are … Continued

Mindfulness, Hope and Compassion? Oh My!

Part One of Three: Resonant Leadership and Mindfulness Author: Eleanor Moore So how do qualities like mindfulness, hope and compassion factor in to Leadership? Why should we, or the organizations we work with, care if the leader is benevolent as long … Continued

Unburden yourself through forgiveness

Authored by: Louise Pelletier I recently attended an advanced training session on Forgiveness and Reconciliation in Mediation with Kenneth Cloke. In the mediation world, Ken is known as a guru so I was fairly confident that the sessions would be … Continued

Positional and Relational Authority

While title and position are an important source of authority, leaders must also develop relational authority to be able to develop and maintain an engaged, accountable, and resilient team. When healthy positional and relational authority are in place, teams work … Continued

Michael Labun

For over 15 years, Michael Labun has used his background and experiences as an HR professional to help organizations deal with conflict. Michael’s mediation history includes workplace, customer/vendor, family, community, faith community and victim/offender disputes. Michael has worked with everything from … Continued

The Rule of the 4 F’s in Action

Authored by David Falk Early in my career as a mediator I was taught the rule of the 4F’s – Feelings First, Facts Follow.  This rule is intended to guide listeners to first listen to the heart, to how someone … Continued