Workshop Description
Participants will be introduced to a comprehensive model for conducting interpersonal mediation. A process that typically unfolds over a period of weeks and months will be explored intensively over 3 action-packed days.
Skills related to conducting initial interviews and assessment, co-mediator planning, follow-up preparation/coaching, and carrying out mediation in situations where parties have an ongoing relationship will be explored and practiced. Experienced mediators will provide coaching and feedback along the way.
Prerequisite - How to Deal with Difficult People: Interpersonal Conflict Resolution
Workshop Objectives
This three-day workshop provides participants with the opportunity to:
+ Learn a comprehensive model for intervening in multi-incident conflict (i.e. from initial interviews to assessment to coaching, mediation, and closure)
+ Learn specific frameworks for conducting both case development and mediation that, in turn, draw heavily on skills and concepts learned in the introductory course
+ Improve interpersonal listening, leadership, and assertiveness skills in the role of a third-party mediator.