Facilitated Solutions - TRAINING / COURSES

TRAINING COURSES AVAILABLE FROM FACILITATED SOLUTIONS*

Addressing Workplace Conflict (2 days)
Effective conflict resolution skills are fundamental to healthy workplaces. In this course, participants will examine basic assumptions and understandings of conflict and communication styles, at the same time learning conceptual tools, conflict resolution processes and communication skills essential for resolving interpersonal conflicts. Participants will learn to assess a conflict, deal with the aftermath, and practice the processes and skills needed to be an effective manager of conflict.

Building a Respectful Workplace (1 day)
Many organizations are identifying “respect” as a fundamental value. Some collective agreements have recently negotiated that failure to maintain a respectful work environment is grievable. This course will explore what it means to have a respectful workplace and ways of building and supporting a respectful environment.

Delivering Difficult Feedback (1 day)
Effective Feedback is crucial for professional development. In spite of countless evaluation resources, many people do not change problematic behaviours. This course will focus on giving difficult feedback to ensure changes take place and the relationship remains intact. This will be a highly interactive course where theory and practice are combined. Major focus will be in the workplace context.

Dealing with Employee Conflicts (2 days)
This course for managers explores how to assess the best way to respond as a third party and equip others to resolve conflicts positively, to minimize the negative impacts on all who are involved, and to prevent re-occurrence. The course will teach a model for conducting a meeting between two parties in conflict when you are in a position of authority over them and will explore the benefits and limitations, and how to maintain the role of a third party.

Communication at Work (1 day)
Understanding our personal communication style at work and how it interacts with others is essential to a positive, productive workplace. Using the style profile designed by Susan K. Gilmore and Patrick Fraleigh, participants will build awareness of their natural strengths and will also explore how their work style change in stressful situations. This course offers participants exciting new possibilities for bringing out the best in themselves and others. Participants will be expected to fill out an inventory prior to the course.

Dealing with Angry People (2 days)
Like it or not, anger is inextricably linked with conflict. This course addresses anger in conflict situations. Participants have the opportunity to increase self-awareness and explore approaches to managing one’s own anger and responding to another’s anger. This is an intense two-day course.

Leading Meetings (1 day)
This course focuses on collaborative problem solving and decision making. Attention is given to utilizing the skills of the people “around the table.” The processes/frameworks used within meetings greatly determine the experience and the dynamic of the meeting. The goal of facilitating meetings in an open, productive and collaborative manner is a great challenge facing most organizations.

Consensus Decision Making (1 day)
For organizations who want to develop the skill of collaborative decision making, this course explores the benefits and challenges of consensus-based decision making. Based on the concepts explored in Leading Meetings, this course will provide specific contexts and ways to use the consensus process within your organization. Discussion topics include consensus principles and definitions, a consensus-building model, and guidelines for implementation.

* in cooperation with Mediation Services of Winnipeg. For other courses offered by Mediation Services, see their website at www.mediationserviceswpg.ca, email them at info@mediationserviceswpg.ca, or call 204 925-3410.

COURSES OFFERED AT MEDIATION SERVICES

CORE COURSES

Interpersonal Conflict Resolution ICR (2 days)

Conciliation Skills: Informal 3rd Party Conflict Resolution (2 days)

Dealing with Anger DWA (2 days)

Culture and Conflict (2 days)

ORGANIZATIONAL LEADERSHIP SPECIALIZATION

Leading Meetings Part I (1 day) and Part II (1 day)
formerly Leading Meetings (1 day)

Consensus Decision Making
formerly Building Consensus (1 day)

Informal Mediation for Managers (1 day)

Building a Respectful Workplace (1 day)

Giving and Receiving Feedback (2 days)
formerly Delivering Difficult Feedback (1 day)

Communication at Work (1 day)

Navigating Through Conflict
formerly Assessing your Organization (2 days)

Polarity Management (2 days)

Dealing with Bullies in the Workplace (1 day)

Use 'em or Lose 'em! (1 day)

MEDIATION SPECIALIZATION

Introduction to Mediation Skills (3 days)
formerly Mediation Skills Level I

Intermediate Mediation Skills (3 days)
formerly Mediation Skills Level II

Communication Skills for Mediators (2 days)

Strengthening Your Mediation Skills (2 days)

Advanced Mediation Skills (2 days)

Group Mediation Processes (2 days)

Victim Sensitivity (2 days)

Facilitation: Mediating Groups in Dispute (3 days)

Mediation Practice (2 days)

ELECTIVES

Shifting from Positions to Interests P& I (1 day)

Negotiation Skills Level I (2 days)

Advanced Skills for Conflict Resolution and Communication Skills for Conflict Resolution (2 days)
formerly Communication Skills for Conflict Resolution

Restorative Approaches (1 day)

Difficult Conversations (2 days)

Power and Conflict Resolution (1 day)