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NATURE OF PROBLEM
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DESIRED OUTCOME GOAL
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APPROACHES
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PERSONAL ISSUES
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· Personal physical, mental, emotional, spiritual, financial health problems
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· Personal health
· Increased awareness
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· Talk to a friend
· See counsellor
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MISUNDERSTANDINGS
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· Problems with perception
· Miscommunication
· People taking things the wrong way
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· Clarity, clear up misunderstandings
· Improve communication
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· Explore action/intent/effect
· Clarify assumptions
· Be aware of “blind-spots”
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DISAGREEMENTS
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· Disagreements over specific issues
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· Decision on issue
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· Name areas of misunderstanding
· Shift from positions to underlying interests
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RELATIONSHIP/STYLES
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· Individuals not getting along
· Lack of trust or good will amongst staff
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· Behaviour change
· Manage diversity
· Increase trust
· Closure on negative history
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· Acknowledge parties’ communication styles
· Highlight the differences in style/approach
· Shift judgement to curiosity
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STRUCTURE OF SYSTEM
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· Rules, roles, policies, set up of organization is causing problems
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· Improve organization’s structures (rules and roles)
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· Requires involvement of others in the organization or family
· Assess who has influence and ask if they can be involved
· Assess what can or cannot be changed
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CULTURE OF SYSTEM
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· Values, beliefs and or the culture of organization and profession is part of the problem
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· System change
· Develop, Renew, align organizational values/ beliefs/ culture
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· Requires involvement of others in the organization or family
· Consider “fit” within organization
· Cost/benefit analysis of staying in organization
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1. What are the issues/incident(s) which seem to require an immediate solution/response? (Often these can be identified by the sense of crisis surrounding them.)
2. What about the perceptual level? Are misunderstandings or miscommunications a factor in this conflict?
3. What about personal issues (e.g. mental health, family stresses, addictions, money problems, etc.)?
4. What are some of the relational difficulties/patterns that have contributed to the situation (e.g. chronic poor listening, a history of other pinches/crunches)?
5. How have larger structures (e.g. rules, policies, roles, procedures in the organization/family/group – or lack thereof) contributed to the conflict?
6. Are there ways in which the “big system”/structure (e.g. culture, values, beliefs, assumptions) have impacted on this conflict? What are the forces which originate beyond your immediate workplace/school/family which may be playing a role?