Training for Workplaces

Workplace Conflict Management Training

Any of the following topics can be explored in a Lunch and Learn or Keynote Address format or expanded to full 1-2 day skill building sessions.  These workshops can also be combined, tailored and contextualized to address your particular needs and objectives.


Click here to to request more information, including a schedule of fees. 




Difficult Conversations

A primer in conflict prevention, this session will introduce participants to fresh and engaging way to clear up misunderstandings, recover from mistakes and resolve disagreements.  This is an insightful and entertaining session that will assist leaders and staff in their daily interactions.


Talking about Mental Health at Work

If you find engaging in conversations with your staff regarding issues of mental health awkward, you are not alone. While mental health issues are common, leaders and colleagues often experience difficulty in knowing how to be helpful and not hurtful, proactive rather than reactive. A focused session for your workplace will give you practical tools that will help you navigate difficult conversations around mental health with your staff and your colleagues.


Dealing With Anger in the Workplace

In many workplaces, anger surfaces on a regular basis: angry clients/customers (and/or angry families of clients), angry co-workers, and even coping with one’s own anger can all challenge our ability to feel safe and be at our best.  Many professionals have never had the opportunity to explore this intense and intimidating emotion and so may feel ill-equipped to deal with it.  But while it can singe and burn, underneath anger there are always powerful insights and energies waiting to be uncovered and re-directed.  This workshop will show participants how to respond to anger – in both self and others – in positive, skillful, and life-changing ways.


Navigating Organizational Conflict

This session will explore the application of the principles of navigation to organizational conflict. Participants will learn several assessment tools and intervention processes proven helpful in getting groups unstuck. This session is intended for senior leadership and management teams interested in enhancing their ability to effectively address complex multi-party, multi-layered situations of conflict within the workplace.


Coaching: Moving Beyond Empathy and Advice

Are you tired of being blamed for not fixing all the conflicts that are brought to you? This session will help you offer guidance, build capacity and avoid becoming drawn into other people’s drama.  This session will inspire participants with fresh ideas, clear boundaries and practical skills to support management and staff to effectively address workplace tensions.


Early Intervention Skills: Insider Mediation

How do you best respond when someone approaches you about conflicts they are having with a colleague at work? This workshop will provide participants with the skills and process for bringing two parties in conflict together for a face-to-face meeting to proactively address the causes of their tension before the situation escalates further or unnecessarily.


Leading from Centre: How to Show Up as Needed

Every individual comes equipped with four basic ways of “showing up” in the world.  These include the Thinker, the Visionary, the Lover, and the Doer.  Every team, business, community, family needs members who are analytical, inspirational, relational, and practical.  The challenge is that most of us – including leaders – have one or two “home ports” (i.e. strength areas) and one or two “deflated” parts (areas that are weaker).  But there is good news!  We can learn to show up in ways that are needed – to think, to dream, to connect, and to roll up our sleeves and get doing when practical action is required.  That’s what this workshop is all about.


Dismantling Racism

This workshop helps participants define and understand racism, moving from an understanding that only incorporates individual inappropriate discriminatory behaviours.  Facilitators provide a framework and a safe space for groups to dialogue about experiences and perceptions of racism and discrimination.  This session is highly contextualized to address the specific context, needs and goals of each group.


Building Personal Resilience

Some people and teams meet conflict and life’s demands with optimism and elasticity while others become stuck and overwhelmed.  This workshop will introduce participants to the skills and attitudes resilient people draw on in the face of short-term, sustained and chronic stress. This session is of particular relevance to leaders and staff who risk suffering from compassion fatigue if they do not find ways of building and sustaining their own resilience.


From ‘Us & Them’ to ‘We’:  Strategies & Tools for Addressing Group Conflict

In this inspiring and practical workshop, participants will first learn to recognize the four stages of group conflict escalation before exploring concrete strategies for recovering from and preventing destructive group conflict in the first place.  Tools, skills, and options for working at the interpersonal, leadership, and team levels are applied to real life case studies to demonstrate the practical path to creating and sustaining positive change and resolution.


Putting the Gag on Workplace Gossip

Gossip is a common complaint in many workplaces and is the source of much workplace stress, tension and anxiety.  It is also a major symptom of larger unhealthy dynamics in teams as gossip can quickly escalate conflict, divide a group and destroy trust. This presentation will outline the role and impact that gossip plays in the workplace and help explore what you can do to effectively manage the chatter.


Trust Me…

Trust is the currency of business and the foundation of healthy teams. This session will outline three main pillars of trust, exploring ways of enhancing trust and working to recover when trust slips. This session is of particular relevance to managers and team leaders who are seeking to assist staff in rebuilding trust after periods of conflict or disruptive change.


Why So Defensive?

This session will expose the roots of defensiveness and explore how to reduce defensiveness when providing critical feedback, direction and guidance. This session will also assist managers and staff in understanding and managing their own anxiety and reactions to the defensiveness of others. This session is highly relevant for anyone who provides feedback, direction and guidance to others.


Managing Your Primary Leadership Asset: Yourself

Effective leaders understand the wisdom to “manage themselves so others don’t need to”. Key to self-management is awareness of not only our strengths and weaknesses but how to ensure our strengths do not become overpowering and unproductive. This session will help participants reflect on their strengths, explore the unintended shadow side of their strengths and learn self-management practices.


Managing Unresolvable Problems

Some issues cannot be resolved and attempts to apply typical gap analysis problem solving techniques to these situations actually serve to make them worse. This session will provide a framework for understanding and discussing chronic contentious issues in a ways that can pull people together instead of further polarizing. Participants will increase their ability to constructively influence their organizations the more they learn how to tap into the potential positive energy that lies at the heart of the chronic issues within their workplaces.


Leading Through Change

This session will provide a framework for understanding the change process that identifies three key points where people often struggle and become stuck. This model will illustrate individual experiences and needs during difficult moments.  Participants will increase their ability to support themselves and others through the challenges of change.


Building Resilient Teams

A working environment needs to be supported by respectful behaviour if it is to remain productive and harmonious. Many workplaces have respectful workplace polices that are designed to protect all employees from hostile and harassing behaviour. Instituting a policy is merely the first step in creating a healthy work environment. A policy alone does not prevent employees from experiencing behaviours that range from disrespectful to threatening. Resilient teams bounce back quickly from difficult moments. This session is provides leaders a process to support work teams in developing expectations and agreements on how they will work with each other to increase their ability to quickly recover from difficult moments.


From Miserable to Meaningful

Do you have individuals or whole teams that have lost their spark? Individuals who are walking “black holes” that suck up and life, light or happiness from others?  This session will unpack the roots of misery in the workplace and outline ways that leaders can increase meaningful engagement.